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Warner Bros. Discovery uses Vizio smart TVs and voice activation to promote Beetlejuice sequel

Warner Bros. Discovery has given Vizio smart TVs a real boost. The media company and the television manufacturer have teamed up to develop a customized sponsorship integration that leverages Vizio’s audience, home screen, content hubs and a new voice prompt…

6 unexpected ways to improve CX with technical know-how

You’re in the middle of a crucial customer interaction and the system is glitching. If you’re not tech-savvy, panic can set in, but if you’re well versed in the tools and technology at your disposal, you’ll handle the problem with…

Microsoft releases Unified Teams app for work and personal accounts

Microsoft has announced that its unified Teams app for personal and work accounts is now generally available. The new app combines the two previously separate Teams apps – one for work or education, the other for personal use – into…

Disney appoints YouTube veteran Adam Smith as chief product and technology officer

Disney Entertainment and ESPN have a new chief technology and product officer, appointing longtime YouTube executive Adam Smith to the position on Thursday. Smith has been hired as chief product & technology officer for the entertainment and sports media businesses,…