The hell of self-service checkouts becomes Kafkaesque
I’m sorry to confess that I belong to the criminal class. Nothing major, like a Brink’s Mat style robbery, just common theft. The incident occurred in an upmarket grocery store in London when I tried to pull some discounted soggy…
Angie’s Lobster redefines dining with self-serve lobster rolls for $9.99
LAS VEGAS (KSNV) — New Las Vegas restaurant Angie’s Lobster prides itself on cutting costs wherever possible. They ask customers to clear the tables. Their wrap was the cheapest the owner could find. And online customers find exactly one napkin…
Channel change and digital transformation: How to achieve true omnichannel customer service
Customers no longer have to contact companies only by phone. The modern customer journey now takes place across multiple channels, from SMS to social media to video. To meet rising expectations, it is crucial to use the right channels for…
NCDMV plans to add more self-service kiosks and expand its services
CHARLOTTE, NC (WBTV) – New services now available at the NC Department of Motor Vehicles (NCDMV) Self-service kiosks. NCDMV currently has three kiosks across the state, one in Charlotte, Raleigh and Fayetteville. The kiosks are part of a pilot program…
