Federal Labor Office orders striking railway workers back to work and imposes binding arbitration
The Federal Labor Department has ordered thousands of railroad workers back to work after a bitter wage dispute led to the closure of the country’s two largest railroad companies. The Canada Industrial Relations Board’s decision requires the parties to enter…
Why do all companies believe they provide excellent customer service when 99 percent of customers disagree?
By: John Tschohl | Read 36 times | I’ve found that most CEOs and senior executives believe their company provides excellent customer service. If you asked all 330 million people in the United States to name five leaders in customer…
Can you really trust HR to solve a problem at work?
When John* accidentally forgot to pay for a salad in the canteen, he was called to his company’s human resources department. Without explaining why he was there, he was shown video footage of himself paying for a drink at the…
