Is Microsoft 365 down? What you should know about the outage
Having trouble signing in to your email or other Microsoft account this morning? You’re not alone. Thousands of Microsoft 365 users reported outages Thursday morning, saying they could not log into their email accounts or access other applications. Downdetector, a…
The future of customer service
AUSTIN, Texas — Digital humans are becoming more and more a part of our everyday lives, from customer service to starring in training videos. This is just the beginning, and companies like Austin-based UneeQ are leading the way. **The human…
Sherrill Furniture restructures customer service teams
HICKORY, NC — In a move officials say underscores its commitment to quality and customer satisfaction, Sherrill Furniture has announced a strategic reorganization of its customer service teams with a focus on “ensuring a seamless and efficient service experience” across…
Why do all companies believe they provide excellent customer service when 99 percent of customers disagree?
By: John Tschohl | Read 36 times | I’ve found that most CEOs and senior executives believe their company provides excellent customer service. If you asked all 330 million people in the United States to name five leaders in customer…
Oregon Department of Labor to reopen phone lines on Mondays
PORTLAND, Ore. (KATU) — The Oregon Department of Labor announced that it has made so much progress in processing the backlog of applications that the phone lines could soon be reopened on Mondays. In May, the department reducedTelephone hours due…
Oregon Department of Labor to reopen phone lines on Mondays
PORTLAND, Ore. (KATU) — The Oregon Department of Labor announced that it has made so much progress in processing the backlog of applications that the phone lines could soon be reopened on Mondays. In May, the department reducedTelephone hours due…
White House takes action against “disaster loops” in customer service and chatbots
Donald Trump and Kamala Harris agree to presidential debate on September 10 After it was unclear whether there would be a presidential debate, Donald Trump and Kamala Harris agreed to meet on September 10. The White House announced a new…
