With T-Mobilewill be charged $10 per billing cycle for a disconnected line instead of the cost of the monthly service plan. As it turns out, the customer was ultimately billed for the fee and another rep said he had made a request to refund the fee but received no response. When the bill was resubmitted the following month, there was no sign that the charge would be removed from his account as originally promised.

If you have a problem with your T-Mobile account or service, please contact the T-Force team first. | Image Credit-X

Our hero contacted T-Force, and as I have often seen in online posts by T-Mobile Customers, this customer service team got the job done. Not only did they waive the lockout fees, but (are you sitting there?) they also suggested a cheaper plan that was better for the customer. T-Force is available from 3:00 am to 9:30 pm PDT (6:00 am to 12:30 am Eastern).

Now I must point out that another Redditor wasn’t as enthusiastic about T-Force as others. He wrote, “Watch out for the next bill… Twitter/T-Force is great at promising all these things and then ruining the account (hopefully you didn’t have plan-specific promotions that go away when they change your plan). And if they guaranteed that service wouldn’t be suspended if you didn’t have the money to pay your payment arrangements on the dates promised, they have no way to prevent that. You will be suspended and have to pay more recovery fees.”

But in this case and the many others I looked at, T-Force was able to solve the problem. If you have a problem with your T-Mobile Service or account, don’t waste time contacting customer service, go directly to T-Force instead.