TALLAHASSEE, Fla. (AP) — An election technology company is taking full responsibility for glitches that prevented many Florida election officials from immediately Publication of primary election results on Tuesday evening.

Although the problem did not affect voters or the vote count, questions still remained unanswered on Wednesday.

Tallahassee-based VR Systems issued a brief statement but refused to answer questions about how widespread the problem was, why it was not prepared for websites that slowed or crashed, and how it would fix a problem that occurred during a Primary elections with low voter turnout when it comes to a much greater need for information in the context of a hotly contested presidential election in less than three months.

The issue did not affect how counties reported primary elections to the state, nor did it affect the state’s ability to provide up-to-date election results. But those who checked local election officials’ websites Tuesday evening were unable to access the results as they came in.

“We share everyone’s sentiment that it is urgent to determine why people may have had problems accessing our customers’ websites,” the company said in a brief statement. “First and foremost, reporting of the unofficial results on election night was not affected, and there is no evidence of malicious activity.”

The company said an increase in website traffic contributed to the problem.

VR Systems did not respond to emails and calls from the Associated Press seeking more details about the glitch. A reporter went to the company’s office to request more information in person and was told that anyone authorized to comment on the issue was too busy. The reporter was also told to visit the company’s website for comment and that the company could not print a copy of the statement at its corporate headquarters.

While the issue did not impact the voting, vote counting and ballot counting process, it caused headaches for counties that use VR systems, including some of the largest in the state.

“This did not impact our ability to report our unofficial results. We did so without any delay,” said Gerri Kramer, a spokeswoman for the elections supervisor in Hillsborough County, which includes Tampa and many of its suburbs. “Our unofficial results were uploaded to the state and shared publicly through social media and in our public canvassing board meeting. In addition, we made sure the media knew where to find the results so they could report them as well.”