BUFFALO, NY (WKBW) – All summer long, 7 Problem Solvers has been sifting through your calls and emails about your higher-than-usual NYSEG energy bills.

Most NYSEG customers reported that their bills increased after NYSEG installed smart meters in their homes.

I have researched this issue and spoken to several customers and NYSEG representatives. NYSEG has told me there is no correlation between the smart meters and higher bills.

However, due to ongoing questions and concerns from customers about smart meters, NYSEG has scheduled four meetings to go over bills with customers in person in response to our reports.

TUESDAY, SEPTEMBER 24

• 12:00-2:00 p.m. — Clarence Town Hall, One Town Place, Clarence
• 4:30 p.m. – 6:30 p.m. — Cheektowaga Senior Center, 3349 Broadway St., Cheektowaga

WEDNESDAY, 25 SEPTEMBER

• 12:00 p.m.–2:00 p.m. — Depew Municipal, 85 Manitou St., Depew
• 4:30 p.m. – 6:30 p.m. — Alden Municipal Building, 13336 Broadway St., Alden

At each of these events, customers can ask questions about their accounts and learn about resources to help them control their energy costs.

In addition, NYSEG will host a public meeting specifically on the topic of smart meters on September 26 at 4:30 p.m. at the West Seneca Public Library.

NYSEG told me there could be many reasons for higher bills, such as higher energy costs and increased usage.

NYSEG President and CEO Trish Nilsen told me last month that rates were increased to ensure customers receive quality service.

You can view all of our previous reports and find links for further reading below.