Data released this year shows that there are an average of 17 internet-connected devices in U.S. households, meaning there are potentially 17 devices that need to be repaired at any given time.
When you’re frustrated and looking for technical support, many of us turn to family and friends. But they often don’t know what they’re doing, and that can make the problem worse. Or you might google a customer service number and end up with a scammer trying to take over your laptop or take your money.
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So what can you do?
Technical support services offer assistance for a fee
Best Buy’s Seph Swaenepoel says the in-store Geek Squad is the easiest solution for many people because you can get help right in the store and that offers a real advantage over ordering laptops online, which doesn’t offer hands-on technical support.
“We love Geek Squad as a brand, love the name. They have a great reputation for helping customers and really helping them learn how to use the technology,” Swaenepoel said.
Despite all the devices at our disposal, 66% of consumers consider themselves non-tech savvy, according to technology services provider Asurion. Sarah Day of Asurion says tech support subscriptions could be a good option, as they offer both repairs and technical support.
“We found that over half of baby boomers really prefer having someone to go to, a place to go,” Day said.
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She says that tech support today is more than just repairing laptops.
“We see a lot of connectivity issues, like, ‘I can’t connect my soundbar to my smart TV and get my whole sound system to work,'” she said.
We checked which subscriptions apply to technical support.
When looking for support, however, Day cautions consumers to be cautious when searching for support services online, as some of them turn out to be scams.
“You don’t have to give out all your personal information to everyone who tries to support you or help you. It should be focused on the issue at hand,” she said.
When looking for technical support, the Consumer Affairs website states:
- Read reviews from previous customers
- Know which devices are covered
- Understanding security protocols
- Ask if you can get help over the phone or if the company will come to your home
All of this is something you should consider before paying for technical assistance so that you don’t waste your money.
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