Jon Bon Jovi was praised by Nashville police after the rock star helped rescue a distressed woman from the edge of a bridge.

The incident occurred Tuesday evening on the city’s Seigenthal Pedestrian Bridge, which spans the Cumberland River. Surveillance footage shows the woman climbing over the bridge’s railing and standing on a ledge on the other side. Bon Jovi chats calmly with the woman before he and a companion help the woman back over the railing. Later, Bon Jovi gives her a warm hug and walks with her across the bridge.

“We all have a role to play in protecting each other,” Police Chief John Drake said in a statement shared on X.

Bon Jovi received widespread praise on social media, with one user posting on his Instagram page: “To all of you who struggled, thank you for stopping.”

The 62-year-old Bon Jovi founder and frontman released his 16th studio album with the group, Forever, earlier this year, which reached the top five in the US and UK.

He has struggled with his voice in recent years, with a vocal cord injury preventing him from touring. “I am more than capable of singing again. The bar now is: can I sing two and a half hours a night, four nights a week? The answer is no,” he told the Guardian in June.

Bon Jovi is known for his social conscience: as a philanthropist, he supports low-income people by opening four branches of his restaurant “Soul Kitchen” with a “pay what you can” program and by funding housing and healthcare initiatives.