Harbinger Group, a global technology company that develops products and solutions to transform the way people work and learn, has developed a transformative knowledge-based chatbot powered by AI. This chatbot is based on advanced technologies and techniques such as Open AI GPT-4, Retrieval Augmented Generation (RAG), LLM, and natural language query.

The AI-powered knowledge base chatbot is designed for the HR Tech vendor community. This chatbot optimizes search via natural language queries. It successfully analyzes thousands of articles including information on industry events, industry trends, HR product news, and press releases on mergers and acquisitions, funding, and executive job changes – all within the HRTA’s knowledge base, so members get quick, easy, and accurate answers.

The AI-based knowledge base chatbot was designed and developed using the Harbinger iContent Framework, a content automation solution based on generative AI technologies. It helps HRTA to automatically generate query answers faster and ensures easy search and query of data from HRTA’s knowledge base.

The AI-powered knowledge base chatbot provides quick access to the information and data sought by HR tech providers connected to HRTA. It increases bandwidth to handle growing volumes of data and requests while improving the effectiveness of HRTA’s community platform and its resources. It improves user engagement, experience and satisfaction. In addition, it improves retention rates, operational efficiency and business productivity.

“We are extremely honored to have successfully developed an AI-powered knowledge base chatbot for HRTA. This achievement underscores our focused commitment to delivering advanced AI solutions for HR based on the latest generative AI models, chatbot development, API integration, and insightful visualization. It also highlights Harbinger’s deep understanding of business nuances and extensive AI expertise to help organizations develop intelligent and scalable HR software products,” said Umesh Kanade, Vice President, Capability Development, Harbinger Group.

“Harbinger’s journey in HR Tech is rooted in our ability to customize HR Tech solutions to specific business challenges. Our innovative development of an AI-based knowledge base chatbot for HRTA is a testament to our continued commitment to building long-term alliances with clients, partners and vendors. We are deeply grateful to our valued clients whose unwavering trust and collaboration have been instrumental in our success. We believe in delivering exceptional value and continuously evolving to meet the unique needs of our clients,” said Seema Chaudhary, Chief Alliance Officer, Harbinger Group.

“After years of dreaming of a natural language interface to our growing knowledge base, I’m thrilled that the future is here and it’s even better than I imagined. It’s now much easier for our members to quickly get the answers they need to continue to grow their business within the HR Tech ecosystem,” said Ward Christman, co-founder of HR Tech Alliances.

We’ve tried other chatbots in the past but were always disappointed – until Harbinger Group delivered their cutting-edge chatbot that our members now use to become the smartest people in the industry! Harbinger Group is a great solutions partner. They know what it takes to deliver excellence and do it at very reasonable prices and faster than anyone else. While the chatbot is available in public beta, you are invited to try it out on our homepage at HRTechAlliances.com,” Ward added.

About the Harbinger Group

Harbinger is a global technology company that develops products and solutions that transform the way people work and learn. For over 30 years, we have been innovating with HR organizations across HR, eLearning, digital publishing, education and high-tech.

At Harbinger, we understand that building a great solution requires deep understanding of the user, the intricacies of the business, and technological expertise. That’s why we offer both end-to-end product development and content services. Our experience in eLearning and next-generation product development has fostered a culture of continuous learning. We experiment with new technologies, embrace new ideas, and creatively apply them to our clients’ products.

For more information, visit www.harbingergroup.com.

Media contact

Ganesh Rajput
Manager – Marketing
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+1 425 861 8400