CALEXICO, CA (Saturday, August 10, 2024) – High ratings on Google reviews for LEGACY MD MEDICAL GROUP (formerly Vo Medical Center) show that the medical center is on the right track when it comes to customer service. Currently, the center has 156 Google reviews, most of them 5 stars, for an average of 4.4. Esmeralda Diaz, CEO of LEGACY MD, said great customer service doesn’t happen overnight, but is the natural result of constant training and passion for patients.

“Our commitment to improving our customer service is focused on our patients. Our staff is continually trained in communication skills, empathy and cultural competency to better serve our diverse patient base. We implement feedback systems to collect patient feedback and make necessary adjustments. We also leverage advanced technologies such as electronic health records (EHRs) for seamless information sharing and telehealth services for convenient patient access,” said Diaz.

Diaz explained that staff are trained to maintain a high level of professionalism, including respect, confidentiality and attention to patient needs.

“The focus is on understanding patients’ individual needs and preferences to provide customized care. They ensure patients receive timely assistance, reduce wait times and address concerns promptly,” Diaz said.

Legacy MD places a strong emphasis on empathy training for all healthcare providers. “This ensures that our patients feel understood and cared for. We also believe in the importance of patient involvement in designing treatment plans, as this ensures that treatment is consistent with their values ​​and preferences. Our licensed professional therapists are also available to provide additional support, such as counseling, to address patients’ emotional and psychological needs,” said Diaz.

Victor Murguia, Executive Manager of Legacy MD, said, “We believe that exceptional patient care is more than just medical expertise. It’s about providing you with a warm, welcoming experience from the moment you walk through our doors. That’s why we’ve worked hard to improve every aspect of our service, and the Google reviews prove it.”

Murguia outlined some of the guidelines they follow to ensure quality customer service for patients:

1. Expanding our team: We have hired additional call center staff to handle your calls and appointments in a timely manner so you never have to wait longer than necessary.
2. Streamlining operations: Our recent organizational restructuring aims to improve efficiency and ensure that all departments work harmoniously to provide you with better service.
3. Enhanced training: We continually invest in training our staff to ensure they have the latest skills and knowledge to provide you with exceptional care.
4. Personal touch: Our dedicated team treats each patient like family, building genuine connections that make you feel welcome and valued.
5. Excellent customer service: Excellent patient care requires seamless collaboration between our clinical and customer service teams. Our goal is to make every interaction smooth and enjoyable.

Diaz offers patients some advice to ensure their visit better meets their medical needs.

“Bringing a detailed medical history, a list of your current medications, and a list of any questions or concerns you would like to discuss with the medical staff, and being accompanied by a family member or friend to support you and help you remember the information from the medical staff, can make your visit more pleasant,” Diaz said.

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Diaz said their current expansion with a new building at 1699 North Imperial Avenue in El Centro is a testament to their commitment to improving customer service and treatment.

“There will be modern medical equipment and comfortable patient rooms, which will improve the treatment experience. With more space and resources, we aim to reduce waiting times and treat more patients efficiently. The new facility will also bring together various healthcare services such as specialists, pharmacy and imaging under one roof, making it easier for patients to receive comprehensive care in one place. Improved floor plans and designs will provide more privacy and confidentiality during consultations and treatments,” said Diaz.

Legacy MD Medical Group will open its doors to the public on Monday, August 12, 2024. Legacy MD was recently awarded the Business of the Year award by the Greater Brawley Chamber of Commerce.

For more information, please contact LEGACY MD MEDICAL GROUP – VO MEDICAL CENTER. (760) 352-2551, www.legacymdmedicalgroup.comFacebook/Vo Medical Center.