The company says the credit is valid for up to two billing periods and can be redeemed through a website. No one knows when the lock will end as negotiations are still ongoing.
As a result of the ongoing legal battle between DirecTV and Disney, millions of DirecTV customers have been denied access to all of Walt Disney Co.’s networks since Saturday.
ESPN and other channels were removed from DirecTV in the middle of the U.S. Open and the start of the college football season last weekend.
The power outage occurred during the fourth round of the tennis tournament and 10 minutes before the start of the football game between No. 13 LSU and No. 23 USC.
This comes as the Southeastern Conference, or SEC, has returned to ABC and ESPN, both of which are Disney networks, for years.
To compensate for the interruption, DirecTV customers can receive a $20 credit, but they must take a few steps to do so.
How do I get the $20 DirecTV credit?
DirecTV recommends that subscribers visit https://www.directv.com/tvpromise/ to claim the credit.
“We are pursuing every avenue to get your channel back. As a thank you for your patience, we are offering you a bill credit until the situation is resolved,” DirecTV says on its website.
The site requires customers to enter their DirecTV service (e.g. DirecTV, DirecTV Stream or U-verse) and their zip code.
Next, the site prompts users to “Explore Bill Credits.” Customers must select whether they are subscribing through DirecTV by satellite or DirecTV by internet. Users are then directed to another page where you can enter the email address associated with your account.
According to the website, the $20 credit will be applied in up to two billing cycles.
How long will the DirecTV Disney ban last?
No one knows for sure right now, but disputes like the one between DirecTV and Disney have become commonplace in recent years. This is happening because cable providers like DirecTV are seeking more control over the channels they offer and more consumers are opting for streaming services.
Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at [email protected] and follow him on X @fern_cerv_.
