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Delta loses money after tech disaster, pursues legal claims against CrowdStrike and Microsoft – Delta Air Lines (NYSE:DAL)
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Delta loses money after tech disaster, pursues legal claims against CrowdStrike and Microsoft – Delta Air Lines (NYSE:DAL)

Yesterday, Delta Air Lines, Inc. DAL announced that the Company expects the recent operational disruptions resulting from the power outage to have a direct revenue impact of $380 million for the September quarter due to flight cancellations and customer cash and SkyMiles compensation.

As Delta has previously announced, CrowdStrike Holdings, Inc. CRWD The induced outage on July 19 caused significant operational disruptions, including approximately 7,000 flight cancellations within five days.

See also: Delta Air Lines CEO calls Microsoft ‘most fragile platform’ after CrowdStrike outage causes $500 million in damage: ‘When was the last time you heard of a major outage at Apple?’

The company expects to incur expenses (excluding fuel) related to the outage and recovery of $170 million, which will cover customer refunds and personnel costs.

In addition, Delta Air Lines expects $50 million in lower fuel costs due to flight cancellations, which will reduce forecast capacity growth in the September quarter by approximately 1.5 percentage points compared to the previous year.

Delta CEO Ed Bastian said: “A disruption of this length and magnitude is unacceptable, and our customers and employees deserve better.”

“We are pursuing legal action against CrowdStrike and Microsoft to recover the damages caused by the outage, which amount to at least $500 million,” Bastian added.

Related: Microsoft blames Delta’s outdated IT for delayed recovery from global cyber outages after airline decides to seek damages against software giant and CrowdStrike

Yesterday, the company was reportedly sued by passengers who claimed the airline refused to provide full refunds following delays or cancellations due to the computer failure.

According to Benzinga Pro, DAL stock has lost around 12% in the last 12 months. Investors can participate in the stock via the US Global Jets ETF NOZZLES And the Defiance Hotel, Airline and Cruise ETF CRUZ.

Price promotion: DAL shares were up 0.20% to $39.69 in premarket trading Friday at last check.

Disclaimer: This content was created in part using AI tools and reviewed and published by Benzinga editors.

Photo via Shutterstock

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