The latest headlines from our reporters across the U.S. are delivered straight to your inbox every weekday

Your briefing on the latest headlines from across the US

Your briefing on the latest headlines from across the US

Thousands of Bank of America customers reported problems accessing their bank accounts Wednesday afternoon as the financial institution faced a widespread outage.

On social media, customers said they were unable to view their account balances. Those who were able to view their accounts said they found an alarming $0 balance.

Many experienced a “connection error” message when trying to log into the banking app. The message said, “Your request could not be completed” and asked the user to “try again later.”

As of 1:15 p.m. Eastern Time, nearly 20,000 customers said they were experiencing problems, according to Downdetector, which reports web outages. That number fell before rising again around 2:45 p.m. ET.

It is unclear what caused the outage

In a statement, a Bank of America spokesperson said: “Some customers today are experiencing issues accessing their account and balance information. These issues are being addressed and are largely resolved. We apologize for any inconvenience.”

Customers who experienced the outage flocked to social media platforms like X and Reddit to confirm they were experiencing similar issues.

Many reported that they had difficulty reaching Bank of America customer service.

Bank of America experienced an outage over the summer when CrowdStrike, the global cybersecurity company, experienced a massive crash due to a faulty update.