“Our team faced a difficult environment characterized by declining demand in the home improvement industry, rising interest rates and an unusually mild winter. However, we managed these challenges extremely well and remained on our path to growth and success,” said Dan Starr, President and CEO of Do it Best.

Do it Best, Indiana’s largest private company, also paid its members the second-highest refund in its history, with dividends paid to members reaching $159.1 million.

The cooperative cited statistics from the Home Improvement Research Institute (HIRI), which showed that the overall home improvement market declined by 1.8 percent during the same period.

Beyond the numbers, Do it Best has made strategic investments in member care and has seen significant membership growth.

“We have invested resources in systems and initiatives that will deliver long-term benefits,” said Starr. “Our enhanced enterprise resource planning (ERP) system will significantly improve data flow, streamline operations and increase efficiency for our members. At the same time, AI-driven e-commerce improvements such as improved search and personalization have increased customer loyalty and overall revenue for our members. Our website upgrades, including a rental module, instant discounts and Best Rewards integration, provide a more personalized experience for our customers.”