Vault CRM Service Center now available for Life Sciences Inside sales, contact center and hybrid employees

Vault CRM Suite to unify sales, marketing, medical and service for true customer focus

PLEASANTON, California., 27 August 2024 /PRNewswire/ — Veeva Systems (NYSE: VEEV) today announced Veeva Vault CRM Service Center for inside sales, contact centers, and hybrid representatives. Vault CRM Service Center supports inbound and outbound interactions across all channels and includes case management, video calling, telephony integration, and industry-specific features such as consent, sampling, call reporting, and a foundation for compliant content. It also offers Microsoft 365 integration that increases productivity, including case collaboration in Microsoft Teams and OneNote, with all data captured in Vault CRM.

Service Center is part of the Veeva Vault CRM Suite—along with Vault CRM for sales and Campaign Manager for marketing—and is built from the ground up for life sciences on the Vault platform. Unity within the same Vault means there are no longer silos between customer-facing teams, as they work with the same customer data, content, and key processes to deliver a streamlined, customer-centric experience. For example, sales and marketing collaborate on campaigns for synchronized outreach, and all teams work with the same customer communication preferences and consents.

The Vault CRM Suite helps customer-facing teams collaborate better despite increasing complexity of drugs, stakeholders, channels and go-to-market models by:

• CRM system from Vaultthe next generation of CRM for life sciences, extending Veeva CRM’s comprehensive online and offline capabilities with enhanced productivity tools such as optimized account profiling and dynamic personalized content.
• Compliant omnichannel engagement, including Get involved for compliant HCP chat and video and Approved Email.
• Event management for end-to-end event lifecycle management for all event types and associated content, attendees, speakers, and expenses.
• Align for agile field planning, visual territory design and territory management with integrated duty rosters, plans and field feedback.
• Service Center for inbound and outbound engagement of inside sales, contact center and hybrid representatives across all channels.
• Campaign Managercome December 2024so marketers can run omnichannel campaigns orchestrated with the field, including linked content for speed and reuse.
• Drive AI insights and processes, Vault Direct Data API delivers data 100 times faster than traditional APIs, and the AI Partner Program enables customers and partners to easily create specialized AI applications that integrate seamlessly with Vault applications.
• Core competencies include all applications of the Vault CRM Suite, including optimization for regional and global commercialization nuances, Vault’s core content capabilities for seamless content flow across teams and channels, and Common Data Architecture data standards.

More than 15 companies have been using Vault CRM since its release in April 2024 for all new customers. Veeva CRM migrations will begin for smaller customers in the fourth quarter of this year. Some larger customers plan to start their migration programs in early 2025. The first major global top 20 biopharmaceutical company is expected to complete its migration to Vault CRM by the end of 2025.

“The unified and connected Veeva Vault CRM Suite realizes our vision of bringing together sales, marketing, medicine and service for the first time for true customer focus,” said Matt FarrellExecutive Vice President of Commercial Strategy at Veeva. “The pace of application development, customer adoption and migrations is a reflection of our long-standing commitment to consistently deliver product excellence and customer success to the industry.”

More information

For more information about Veeva Vault CRM Service Center, visit: veeva.com/ServiceCenter
Connect with Veeva on LinkedIn: linkedin.com/company/veeva-systems

About Veeva Systems

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, from the world’s largest biopharmaceutical companies to emerging biotech companies. As a not-for-profit corporation, Veeva strives to balance the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.

Veeva Forward-Looking Statements
This press release contains forward-looking statements regarding Veeva’s products and services and the expected results or benefits from using our products and services, including some of our new solutions and applications that are still under development or not generally available. These statements are based on our current expectations. Actual results, availability and any future events related to these products and services could differ materially from those anticipated or provided in this press release, and we undertake no obligation to update such statements. There are numerous risks that could potentially adversely affect our results, including the risks and uncertainties described in our filing on Form 10-Q for the period ended 30 April 2024which can be found here (see pages 35 and 36 for a summary of the risks that may affect our business) and in our subsequent SEC filings, which can be accessed at sec.gov.

Contact:

Alison Borris
Veeva Systems
925-226-8821
(email protected)

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