Gustaffo is pleased to announce a strategic partnership with IntiCo Corp, a pioneer in artificial intelligence and omnichannel technology. This collaboration aims to transform the way hotels manage reservations, improve guest interactions and increase conversion rates by integrating advanced AI and omnichannel communications.

As the hotel industry continues to evolve, the demand for efficient, hyper-personalized and seamless guest experiences has never been greater. To meet this demand, Gustaffo and IntiCo Corp are joining forces to introduce OpenCX*, an AI and omnichannel communications platform, into our reservation management system. This powerful combination enables hoteliers to optimize their reservation processes, improve the guest experience and ultimately increase bookings.

The key features of the partnership include:

• AI-powered chatbot integration: The chatbot interacts with customers through various communication channels – be it the hotel’s website, social media platforms or mobile apps – and delivers instant responses and personalized offers tailored to each guest’s preferences.
• Seamless transition to human agents: If the chatbot cannot provide the best answer or offer, customers are immediately connected to a live agent who can personally assist them, ensuring no opportunity is missed and guests’ needs are met in real time.
• Increase conversion rates: By combining AI efficiency with the human touch, this partnership aims to significantly increase conversion rates and help hotels maximize their revenue potential while delivering an exceptional customer experience.

We are thrilled to partner with IntiCo to take reservation management to a new level of innovation. In today’s fast-paced hospitality industry, it is essential to provide fast, accurate and personalized service. By integrating Intico’s advanced AI technology into our system, we are not only improving operational efficiency but also the overall experience of our guests. This partnership represents a huge step forward in our mission to revolutionize the hotel industry. Eni Sinanaj, CEO of Gustaffo Digital Service GmbH

We are excited to partner with Gustaffo Digital Service GmbH to bring our AI and omnichannel expertise to the hotel industry. This partnership allows us to demonstrate the power of OpenCX in delivering meaningful, personalized interactions at scale, and we are confident that this collaboration will set a new standard for reservation management in hotels worldwide. Oscar Gomez, CEO at IntiCo

About Gustaffo Digital Service GmbH

Gustaffo Digital Service GmbH is a leading innovator in hotel technology and is committed to developing software solutions that improve the guest experience and optimize hotel operations. With a focus on cutting-edge technology and customer satisfaction, Gustaffo Digital Service GmbH is at the forefront of transforming the hotel industry. More information: gustaffo.com

About IntiCo Corp:

IntiCo Corp is a leader in artificial intelligence and omnichannel technology, specializing in AI-powered communication solutions that enable companies to interact with customers more effectively. With a strong commitment to innovation, IntiCo delivers scalable, intelligent systems that drive results across multiple industries. For more information, visit the website: https://intico.ai/.

*OpenCX is a comprehensive platform on which IntiCo has consolidated various AI-based services. The company operates a SaaS business model and OpenCX is dedicated to the specific needs of industries by providing expert solutions to complex business challenges.

Eni Sinanai
Managing Director