New digital maturity assessment tool helps companies determine the maturity of their digital transformation and realize the potential of knowledge work automation

AUSTIN, Texas, August 19, 2024M-Files, the leader in knowledge work automation, today introduced the M-Files Knowledge Work Automation Capability Maturity Model (CMM), a toolkit that helps organizations assess where they are on their journey to digitally transform their content and information management. The toolkit, which helps organizations create a roadmap for a best-in-class digitalization strategy using automation, includes:

• The M-Files Knowledge Work Automation Capability Maturity Model: The M-Files Knowledge Work Automation CMM is based on the CMM framework developed by the Software Engineering Institute at Carnegie Mellon University and specifically focused on knowledge work automation and generative AI. The framework leverages M-Files’ expertise in knowledge work automation to help organizations implement technologies and create a more centralized approach to content and information management. The model assesses an organization’s maturity based on five core competencies: information strategy, governance and resource delivery, technology and IT infrastructure, level of automation, and end-user capabilities.

• Commissioned study by Forrester, “Unlocking Efficiency: The Inevitable Rise of Knowledge Work Automation”: M-Files commissioned Forrester Consulting to assess the current state of strategic maturity of content and information management in enterprises worldwide. Forrester conducted an online survey of 415 global IT and business leaders involved in strategic decisions related to their company’s enterprise content and information management strategy. The survey found that while companies are moving in the right direction with the adoption of automation for everything from ad hoc tasks to complex workflows and knowledge work, most companies still have a long way to go to optimize enterprise content and information management.

• Digital maturity assessment tool developed by Forrester: M-Files commissioned Forrester Consulting to develop a self-assessment tool that provides tailored results and recommendations to help organizations improve their content and information management practices. Organizations receive a score indicating their maturity level from beginner to advanced. Based on these scores, organizations can then determine their position in the M-Files Knowledge Work Automation CMM mentioned above and implement recommendations to introduce automation and artificial intelligence into their knowledge work processes.

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“Knowledge work is entering a new era. To be successful, companies must improve their maturity and automate mundane administrative tasks within their organization. To do this, they must first understand where their organization stands in several focus areas and address the fundamentals to truly unleash the power of GenAI,” said Antti Nivala, Founder and CEO of M-Files. “The M-Files Knowledge Work Automation CMM and Digital Maturity Assessment Tool provide companies with a comprehensive understanding of where they stand on their digital transformation journey for content and information management, enabling them to develop a best-in-class strategy that enables employees to work smarter through automation and generative AI.”

According to the Forrester study, “Given the volume of information, it is impossible to scale modern work practices without increasing automation and exploring where AI can help ease repetitive work.”

“Companies that get knowledge work automation right are expected to outperform those that don’t, through increased productivity, employee satisfaction, and competitive differentiation. Companies seeking to increase the maturity of their information and content management approaches are automating increasingly complex activities,” the Forrester study says. “Knowledge work automation is the future of employee efficiency. The most mature companies see benefits in increasing implementation of automation for advanced tasks.”

To read the full Forrester study, visit https://www.m-files.com/m-files-platform/capability-maturity-model/.

To access the Digital Maturity Assessment Tool and determine your organization’s digital transformation maturity, visit https://thoughtleadership.forrester.com/go/m-files/content-management-maturity/?lang=en-us.

The M-Files knowledge work automation platform automates the entire process from document creation and management to workflow automation, external collaboration, enterprise search, security, compliance and audit trail. M-Files’ GenAI assistant, M-Files Aino, enables real-time, contextual assistance to quickly process large amounts of information, get answers to complex questions and reach conclusions faster. Its multilingual capabilities support global enterprises by summarizing documents and answering questions in any language and storing these insights as searchable metadata.

The M-Files metadata foundation enables exceptional AI experiences by creating a unique, customized information model that surrounds all content and ensures secure and high-quality results. With M-Files, organizations automatically get the necessary prerequisites for a successful AI deployment: connectivity, confidentiality and curation.

• Connectivity: M-Files seamlessly integrates data from all major storage systems and software solutions and automatically classifies it, giving AI access to the high-quality data inputs it needs to deliver real value.

• Confidentiality: M-Files places the highest priority on information security and ensures that only authorized users access confidential data. Advanced metadata tagging enables detailed access controls, meeting the needs of security-conscious customers.

• Curation: M-Files ensures AI uses relevant and up-to-date information with automated version control, content management, and precise business context. Placing content in context improves search capabilities and AI’s ability to deliver more accurate results compared to traditional approaches.

For more information about the M-Files Knowledge Work Automation Maturity Model, visit https://www.m-files.com/m-files-platform/capability-maturity-model/.

To learn more about how M-Files is transforming knowledge work, schedule a demo or visit our website: www.m-files.com.

About M-Files

M-Files is the leading platform for knowledge work automation. The M-Files platform enables knowledge workers to find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit www.m-files.com.

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Contacts

Media contacts:
Debra Dekelbaum, M-Files
[email protected]
+1 (972) 516-4210, extension 272

Ali Wolf, famous PR
[email protected]