close
close

Maisonceres

Trusted News & Timely Insights

    • Service has been restored to thousands of customers across the United States
    Michigan

    Service has been restored to thousands of customers across the United States

    Caradoc Wyn Posted on

    In a social media post on Monday, Verizon said technicians had resolved the outage and service had returned to “normal levels.”

    play

    Verizon on Monday fully restored a network outage that affected thousands of customers across the U.S., the company announced, just hours after the Federal Communications Commission said it would investigate the network outage.

    Earlier Monday, more than 100,000 outage reports were submitted to Downdetector, a website that tracks technical outages. By 8:00 p.m. ET, the outages had reduced to about 2,500 reports.

    In a post on

    “If you continue to experience issues, we recommend that you restart your device,” the post reads. “We know how much people rely on Verizon and apologize for any inconvenience.”

    FCC is working to determine the cause of the outage

    The company previously said it was “aware” of the issue affecting customers. Verizon spokesman Ilya Hemlin told USA TODAY early Monday that engineers were “working quickly to resolve the issue.”

    The Federal Communications Commission said it was working to determine the cause and extent of the disruption. Officials from T-Mobile and AT&T said their respective networks are working, CNET reported, and problems their users may have experienced may have resulted in them trying to connect to a Verizon user without working service.

    According to Downdetector, Atlanta, Chicago, Phoenix, Omaha, Nebraska and Washington DC were among the cities with the most reported service issues. Users took to social media to question the apparent service outage.

    “Is @Verizon down for anyone right now? My service disappeared at 10 a.m. and no amount of rebooting or switching to airplane mode helps fix the signal,” one person posted on X on Monday.

    Industry rival AT&T faced nationwide wireless outages in February that lasted over 12 hours and affected more than 70,000 customers. The FCC is also investigating the AT&T outage, which blocked more than 92 million voice calls and prevented more than 25,000 attempts to reach 911, the agency said.

    News of the Verizon outage came hours after the company announced a deal to give infrastructure company Vertical Bridge rights to lease, operate and manage 6,339 cell towers in the U.S. for $3.3 billion.

    Read more about our digital world: Sign up for USA TODAY’s Talking Tech newsletter.

    This story has been updated to add new information.

    Contributors: Minnah Arshad, USA TODAY; Reuters

    Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at [email protected] and follow her on X @nataliealund.

    Tagged:

    LEAVE A RESPONSE

    Your email address will not be published. Required fields are marked *

    Caradoc Wyn
    View all posts

    You Might Also Like

    ads