“At this time there is intermittent internet access and mobile communications in our area, which has also impacted our call center. We thank you for your understanding as we wait for these communication channels to be repaired.”

The nearby village of Biltmore was hit hard by flooding

Flooding in Asheville, North Carolina: Biltmore Village is under water after Helene

The historic Biltmore Village in Asheville, North Carolina was under water after Helene raced through the area.

Residents of the Village of Biltmore experienced historic flooding due to Helene’s rains.

According to the National Oceanic and Atmospheric Administration, the Swannanoa River at Biltmore crested at 26.1 feet at 3:45 p.m. Friday, nearly 6 feet above the record. At 10:30 p.m. the river was only 20.9 feet deep. The previous record for this location was 20.7 feet.

According to NOAA standards, major flooding begins at a depth of 18 feet.

Many roads in western North Carolina are closed due to flooding, fallen trees, mudslides and rock falls. North Carolina Department of Transportation and Buncombe County officials urged people to avoid travel if possible. For a complete list of road closures, visit driversc.gov.

What visitors and guests to Biltmore Estate should know

Guests who had tickets to visit the Biltmore Estate may use their tickets on another day. However, you do not need to call to change your visit date at this time.