Engaged couples Daniel Sheehan and Matt Price are still looking for a way to transport their grandparents to their wedding in the mountains.

The North Carolina couple will marry next fall and will use the beautiful countryside where they grew up as the backdrop for their ceremony. The only downside to the area is limited accessibility, especially if grandparents are present.

To solve the problem, the couple looked for a transportation company that could help their guests get to the area with ease. The two contacted a streetcar company in the area, who responded by asking if they were having a “groom and groom” wedding. When Sheehan and Price confirmed this, their request was denied.

“We are a Christian company and strive to follow the scriptures as best we understand them,” says the email, via PEOPLE, which does not reveal the name of the company or the representative who responded. “Because marriage is sacred and ordained by God, we do not offer wedding ceremonies for persons who are not man and woman.”

The couple didn’t want to deal with the message and instead left a review of the company online warning other LGBTQ+ customers about their experience. Shortly after, they received another message from the same representative bizarrely berating them for what they had written.

“Their response is exactly what put the narcissistic liar Donald Trump in the White House. The gay community didn’t know when to stop pressuring, and ultimately they pressured Christians out of fear to vote,” the company’s message said. It concluded, “If you choose to sue, you will only create more martyrs for the Trump cause, and the democracy of the big D camps will continue to melt away under the Republican onslaught.”

Price said the two were “shocked” by the news, and Sheehan also said it “brought a lot of emotions to the surface.” Still, they weren’t so worried about themselves as they were about their grandparents. Sheehan knew his grandmother, 90-year-old Ginny Parasiliti, would be hurt if she knew what happened when he broke the news to her.

Sheehan, who was partly raised by his grandmother and grandfather after his mother was diagnosed with multiple sclerosis, said that “she is a light in my life” and “expresses her support so openly.” When they finally told her, Parasilitis’ reaction made the whole situation a little easier to bear.

“Hi guys, I’m just ANGRY!!!!! But I won’t let these fanatics ruin my excitement for your wedding,” reads one text from Parasiliti. “Christianity is about loving each of us and the path we have chosen!!!! Love is who we choose as a partner and the one who completes our lives!!!! Hold your heads up high and be PROUD of who you are!!! Amazing people!!!!! I love you with all my heart.”

Although the couple still has a year to find a way for Parasiliti and her other grandparents to attend their wedding, they want to highlight the example she sets and the reality queer couples still face. As Sheehan pointed out, “Inclusiveness, acceptance and LGBTQ+ progress are not specific or unique to a younger generation.”

“It is the responsibility of every generation to make a difference, to be part of that progress and to build communities that we can and want to all belong to,” he said.